KYC Policy

Last Updated: June 7, 2024

Introduction

At GoRDP, we prioritize the security and trust of our customers. To safeguard our services and comply with regulatory requirements, we have implemented a Know Your Customer (KYC) policy. This policy outlines the procedures and importance of verifying the identity of our customers.

What is KYC?

KYC (Know Your Customer) is a verification process used to confirm the identity of our customers. This process involves collecting and verifying information to ensure the legitimacy of our users, thereby protecting against fraud and illegal activities.

Why KYC is Important

  1. Fraud Prevention: KYC helps in identifying and preventing fraudulent activities.
  2. Regulatory Compliance: It ensures that we comply with international regulations and standards.
  3. Enhanced Security: Protects both our company and our customers by ensuring secure transactions.
  4. Trust Building: Establishes trust with our customers by demonstrating our commitment to security.

KYC Process

For customers purchasing dedicated servers by using PayPal or credit card, KYC process starts right after they have made the payment for the order. The following steps are required for KYC verification:

  1. Personal Information: Collection of basic personal details such as name, date of birth, email address, and phone number.
  2. Address Verification: Submission of residential address details including city, state/province, zip/postal code, and country.
  3. Identity Verification: Uploading a government-issued ID (passport, driver’s license, or national ID card) and a selfie holding the ID.
  4. Proof of Address: Providing a utility bill or bank statement dated within the last 3 months as proof of address.

Privacy and Security

We understand the sensitivity of the information provided during the KYC process. Rest assured, all personal data is handled with the highest level of security and confidentiality. Your information is used solely for verification purposes and is stored securely to protect against unauthorized access.

FAQs

Why do I need to complete KYC verification?

KYC verification helps us prevent fraud, comply with international regulations, and keep transactions secure for both you and GoRDP. It's required for dedicated server purchases made by PayPal or credit card, and starts automatically once your payment is complete.

Is my information safe?

Yes. All personal data collected during KYC is handled with strict confidentiality and stored securely. It's used solely to verify your identity and is never shared beyond what's needed for that purpose.

How long does the KYC process take?

Verification begins as soon as you submit your government-issued ID, selfie, and proof of address after payment. Review times can vary, so if you haven't heard back after submitting your documents, reach out to support and we'll check on your order.

What if I don’t complete KYC verification?

Orders that require KYC verification can't be provisioned until it's complete. If the requested documents aren't submitted, your order may be delayed or cancelled. Contact support if you need help with any step of the process.

Contact Us

If you have any other questions or concerns about our KYC policy, please do not hesitate to contact our support team. We are here to assist you and ensure a smooth verification process.